MODULE HELPDESK
What is in the register
- service orders - request for the repair, services, goods
- services types with connection to synthetic accounts
- default set up for costs centres
- suppliers for FM services
Processes and connection with other systems
- processing of complex orders workflow
- public limitations for the employees regarding requests for recording
- sophisticated but simple communication with the suppliers, or clients
- simple and well-arranged system for appointing orders to internal employees
- feedback about handling the order to the employees and long-distance control employees
- assigning order costs to costs centres
- full history of order development with all the details
- possibility to connect with other applications used for data collection
- possibility to connect with ERP systems, e.g. for the purpose to create the order
Connection with other module
- localisation of the order based on building survey-pasport
- overview of the order place with help of CAD
- definition of the object-property the order is related to
- automatic identification of the person making and receiving order
- appointing the order to the employee
- to give an access to the order to an external supplier
- receiving the orders from different clients
Exports/examples of use (reports)
- print of work orders and aggregate statements with the summary
- mstatement of dividing costs to paid orders following NS and synthetic accounts
- orders classed by different stages of completion: taking, appointing, handling process, not accepted by client, orders not finished after deadline
- the lists of orders classed by type, key words, the way of solution, suppliers, deadline for order realisation , NS, synthetic accounts and many more parameters in any combination
What questions does this module answer?
- How can ordinary employees make orders into service orders?
- Which orders need to wait before long-distance control employee acceptance?
- Which orders need to be appointed in order to be solved?
- How are all details about the order passed to the relevant person the easiest way?
- Which orders are not dealt with on time (deadline)?
- What is the volume of orders at individual costs centres?
- How can I find the full history of individual orders?
- Which orders are dealt with by which particular supplier/ internal employee?
- In which locations/buildings are there the most requests for service orders?
- In which locations/buildings are there the highest costs for service orders?
